Shipping and Return Policy

- The shipping method selected during checkout determines when you will receive your package. Once an order is placed, all in stock items will ship from our warehouse within 1-2 business days. Once our carrier picks up your order, they make every attempt to deliver it within the timeline selected in your ship method. Once the package leaves our facility we are not responsible for the delivery.

• We guarantee to process all orders within 1-2 business days from your order date.
• During new product launches and the holiday season, we guarantee to process your order within 3 business days of your order date.
• Orders placed before 11A.M. EST usually ship within 1 business day. If your order is placed after 11 AM EST, please allow for 1 additional business day for processing (excluding bank holidays.)
• All orders submitted over the weekend will be processed the next business day, typically Monday.
• While your order is processing, you may see the processing status in your Account. Once your order has been shipped, this status will update to “shipped.” You will receive a shipment confirmation email.

Customs fees are determined by your home country’s Customs Office or destination country’s Customs Office. Healing Blends Global is not responsible for collecting, nor paying, your customs fees, should any be assessed. It is your responsibility to know your Customs Fees and how to contact your customs office.

We are unable to ship to:

• Germany
• Japan
• Austria
• Philippines

First class mail international does not have efficient tracking nor insurance. This shipping option is to be used at your own risk. First class mail can take anywhere from 1-6 months to arrive to the destination. If the package is lost we can submit a lost package claim to USPS but we are not responsible for reimbursing for the lost product.

For Domestic Orders:

• Please contact us via support email at [email protected] and we will assist you in locating your package. (Please allow at least 7 Business days after the package has shipped to contact us there may be some unforeseen delays)

For International Orders:

• Please contact us via support email at [email protected] and we will assist you in locating your package. (Please allow an additional 5-7 business days after the approximated date of arrival to contact us in regards to a “late” package due to potential delays

*Please note if the package was shipped via First Class Mail International there is no estimated delivery date and we only have the information that is provided on the tracking number that we provide you with.

We have independent couriers that we have contracted. These couriers are for East and West Africa. They offer lower cost with guaranteed delivery to the purchaser. They tend to ship once a week or twice a month. You will generally receive your parcel within 7 to 10 days once it has left their US depot. The total travel time can range from 1-3 weeks depending on the service.

• If you are not satisfied with your order, you can return your item(s) to us for free – the shipping is on us! Once your return is processed you will be receiving a return shipping label via email to send your items back to our Distribution Center.
• If you have accidentally ordered the wrong product and are looking to exchange it, you will have to pay for the shipping to return it and for us to send the replacement product.

You have 30 calendar days to return an item from the date you received it. If you're item has been damaged during shipping you must contact us within 48 hours. To be eligible for a return, your item must be unused and in the same condition that you received it. You also must provide photo documentation of the package in its state of arrival. (To show that it was damaged when it was delivered.)

• Healing Blends Global only offers refunds for unused products that have been returned to us. We do not offer refunds for packages that have not arrived.
• If you have returned an unused product to us once received, we will inspect the item and refund the original payment method. You should receive the refund in 5-10 business days.

• Our hours of operation are:
• Monday - Thursday 8:30am to 6:00pm
  Friday 8:30am to 2:30pm
• Saturday - Sunday Closed (Only available via Live Chat not for shipping or placing orders)

We do NOT ship on the weekends.