Shipping and Return Policy

The ship method you select during checkout determines when you will receive your package. Once an order is placed, all in stock items will ship from our warehouse within 1-2 business days. During this “processing” time our warehouse is busy picking, packing and readying your order to be shipped. Once our carrier picks up your order, they make every attempt to deliver it within the timeline selected in your ship method.

• We guarantee to process all orders within 1-2 business days from your order date.
• During new product launches and the holiday season, we guarantee to process your order within 3 business days of your order date.
• Orders placed before 11A.M. CST usually ship within 1 business day. If your order is placed after 11 AM CST, please allow for 1 additional business day for processing (excluding bank holidays.)
• All orders submitted over the weekend will be processed the next business day, which is usually Monday.
• While your order is processing, you may see the processing status in your Account. Once your order has been shipped, this status will update to “shipped” and you will receive a shipment confirmation email.

P.O. Boxes and Military APO/FPO/DPO addresses cannot receive guaranteed shipping. Our suggestion is to select standard shipping as a preferred ship method.

Healing Blends Global ships to all countries, but does not collect, nor pay, Customs Fees or local postal fees. Please review your country’s Customs Laws.

Customs fees are determined by your home country’s Customs Office or destination country’s Customs Office. Healing Blends Global is not responsible for collecting, nor paying, your customs fees, should any be assessed. It is your responsibility to know your Customs Fees and how to contact your customs office.

Should any additional postage fees be required by your local post office, these fees are, also, the responsibility of the purchaser/recipient. Healing Blends Global only collects and pays for shipping fees payable in the United States of America. All packages out of NYC go through the sorting station in Jamaica, NY - a suburb of NYC. This is not the same as Jamaica the country! If you see Jamaica on your tracking page it doesn't mean it is in the Carribean, rather that it has gone to the main international sorting station and is on its way to you.

First class international is untrackable until it lands at your country’s custom office. (That's why it’s so low cost!). It also doesn't have expedited brokerage, which means packages can "sit in customs" for up to 4-6 weeks. Although this is rare it does happen. So this method is to be used at your own risk! However, it is generally fairly dependable, arriving with a week or two 95% of the time. Lost package claims may be filed between 45 and 90 days after shipment. It is not a recommended service and only permitted for orders under $300.

If it is past 90 days and your First Class package has not arrived please contact your local post office and customs agency to see if your package has arrived and you haven't been notified. Oftentimes, your post office has the package and wants you to pay the import tariffs before it hands it over

We have independent couriers that we have contracted. These couriers are for East and West Africa. They offer lower cost with guaranteed delivery to the purchaser. They tend to ship once a week or twice a month. You will generally receive your parcel within 7 to 10 days once it has left their US depot. The total travel time can range fro one week up to three weeks depending on the service.

If for any reason you are not satisfied with your order, you can return your item(s) to us for free – the shipping is on us! Once your return is processed you will be receiving a return shipping label via email to send your items back to our Distribution Center.

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Opened products may be returned but will be reviewed on a case-by-case basis. Your item must be in the original packaging. and must include the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies

Our hours of operation are: Monday - Thursday 9:00am to 5:00pm Friday 9:00am to 2:00pm Saturday - Sunday Closed